Emails not arriving

Most missing emails are sitting in a spam or promotions folder, or were held by a work email filter.

Check first

1. Spam, junk and promotions folders, for an email from TeamRally Cards.
2. The address. A typo is the second most common cause.
3. Work email filters. Some company mail systems hold emails from new senders. Ask IT to allow teamrally.app, or use a personal address.

By email type

What’s missing	What to do
A sign-in code	Choose Resend after the short wait, or sign in with Google.
A signing invite	Ask the organiser to choose Resend next to your name, or to share the card’s signing link.
A card on its delivery day	Cards arrive at 9am in the timezone the organiser chose. The organiser can Copy reveal link on the card’s page and send it to you directly.
An invitation	Ask the host to resend it, or to send you the share link.

For a get-well or sympathy card, a personal address is usually kinder anyway: nobody should have to open work mail to read it.

Still stuck? Contact us with the address and roughly when the email should have arrived.